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Privacy Policy

Effective Date: 1/1/2025
Last Updated: 3/31/2026

Booktero (“we,” “us,” or “our”) operates the website and platform located at https://booktero.com (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our platform.

Please read this Privacy Policy carefully. By accessing or using our Service, you agree to the terms of this policy. If you do not agree, please discontinue use of the Service.

1. Information We Collect

1.1 Information You Provide Directly

When you register for an account, create a tenant workspace, or use our platform, we may collect:

  • Account information: Name, email address, phone number, and password.
  • Business information: Business name, address, industry type, and related details used to configure your workspace.
  • Billing information: Payment card details and billing address, processed securely through our third-party payment processor (Stripe). We do not store full card numbers on our servers.
  • Booking and transaction data: Appointment details, rental records, repair orders, customer notes, and related operational data you enter into the platform.
  • Communications: Messages or inquiries you send to us via email or support channels.

1.2 Information Collected Automatically

When you access the Service, we may automatically collect:

  • Usage data: Pages visited, features used, time spent on the platform, and navigation paths.
  • Device and technical data: IP address, browser type, operating system, device identifiers, and referring URLs.
  • Cookies and similar technologies: See Section 5 for details.

1.3 Information from Third Parties

We may receive information about you from third-party services integrated with our platform, such as payment processors or authentication providers, consistent with their respective privacy policies.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Booktero platform and its features.
  • Process payments and manage billing.
  • Create and manage your account and tenant workspace.
  • Send transactional communications, such as booking confirmations, account notifications, and support responses.
  • Send marketing or promotional communications, where permitted by law and with your consent where required.
  • Monitor and analyze usage to improve platform performance, features, and user experience.
  • Detect, investigate, and prevent fraudulent transactions, abuse, and other illegal activities.
  • Comply with applicable legal obligations.
  • Enforce our Terms of Service and other agreements.

3. Legal Basis for Processing (EEA/UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom, our legal basis for processing your personal data includes:

  • Performance of a contract: To fulfill our obligations to you as a user of the Service.
  • Legitimate interests: To improve and secure our platform, prevent fraud, and communicate with you.
  • Legal obligation: To comply with applicable laws and regulations.
  • Consent: Where you have provided explicit consent, such as for marketing communications.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • Service providers: We share data with trusted third-party vendors who perform services on our behalf, including cloud hosting (Amazon Web Services), payment processing (Stripe), and email delivery. These vendors are bound by contractual obligations to keep your information confidential and secure.
  • Tenant administrators: If you use Booktero through an account managed by a business (tenant), the administrator of that account may have access to your data within that workspace.
  • Legal requirements: We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety, or the rights, property, or safety of others.
  • Business transfers: In connection with a merger, acquisition, sale of assets, or other business transaction, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website of any such change in ownership.
  • With your consent: We may share your information with third parties when you have given us explicit consent to do so.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on the Service.

Types of cookies we use:

  • Essential cookies: Required for the platform to function properly, such as session management and authentication.
  • Analytics cookies: Help us understand how users interact with the Service (e.g., Google Analytics or similar tools). This data is aggregated and anonymized where possible.
  • Preference cookies: Remember your settings and preferences across sessions.

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of the Service.

6. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes described in this policy, unless a longer retention period is required by law. When your account is deleted or deactivated, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required for legal, audit, or dispute resolution purposes.

7. Data Security

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (TLS/SSL), access controls, and secure cloud infrastructure hosted on Amazon Web Services.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you use the Service at your own risk.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to certain legal exceptions.
  • Portability: Request that we provide your data in a structured, machine-readable format.
  • Objection: Object to certain types of processing, including direct marketing.
  • Restriction: Request that we restrict processing of your data in certain circumstances.
  • Withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at [INSERT CONTACT EMAIL]. We will respond within the timeframe required by applicable law.

California Residents (CCPA)

If you are a California resident, you have the right to know what personal information we collect, disclose, and sell; the right to request deletion of your personal information; and the right to opt out of the sale of personal information. We do not sell personal information. To submit a request, contact us at bookteroapp@gmail.com.

9. Children’s Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly. If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Links and Integrations

Our Service may contain links to third-party websites or may integrate with third-party tools and services. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you use.

11. International Data Transfers

Booktero is operated in the United States. If you access the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country. By using the Service, you consent to such transfer.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. For material changes, we will provide additional notice, such as an email notification or a prominent banner on the website. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Booktero
Email: bookteroapp@gmail.com
Website: https://booktero.com
Mailing Address: 7209 Lancaster Pike, Suite 4- 1121, Hockessin, DE 19707

This Privacy Policy was last reviewed on 3/31/2026.