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Terms & Conditions

Effective Date: 1/1/2025
Last Updated: 3/31/2026

Please read these Terms and Conditions (“Terms”) carefully before using the Booktero website and platform located at https://booktero.com (the “Service”), operated by Booktero (“we,” “us,” or “our”).

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

1. Acceptance of Terms

By creating an account, accessing, or using Booktero in any way, you confirm that:

  • You are at least 18 years of age.
  • You have the legal authority to enter into these Terms on behalf of yourself or the organization you represent.
  • You agree to comply with all applicable local, state, national, and international laws and regulations.

If you are using the Service on behalf of a business or other legal entity, “you” refers to that entity and you represent that you have the authority to bind that entity to these Terms.

2. Description of Service

Booktero is a cloud-based, multi-tenant Software-as-a-Service (SaaS) platform designed to help businesses manage bookings, rentals, repair orders, and appointments. Features may include, but are not limited to:

  • Appointment scheduling and calendar management
  • Rental and inventory tracking
  • Repair order management
  • Customer records and communication tools
  • Point-of-sale integrations and payment processing
  • Tenant-specific subdomain workspaces

We reserve the right to modify, suspend, or discontinue any feature or aspect of the Service at any time, with or without notice.

3. Account Registration

3.1 Account Creation

To access certain features of the Service, you must register for an account. You agree to:

  • Provide accurate, current, and complete information during registration.
  • Maintain and promptly update your account information as needed.
  • Keep your login credentials confidential and not share them with unauthorized parties.
  • Notify us immediately at [INSERT CONTACT EMAIL] if you suspect any unauthorized use of your account.

3.2 Account Responsibility

You are solely responsible for all activity that occurs under your account. We are not liable for any loss or damage resulting from your failure to maintain the security of your account credentials.

3.3 Multi-Tenant Accounts

If you operate as a tenant administrator, you are responsible for managing access and permissions for all users within your workspace. You agree to ensure that all users under your account comply with these Terms.

4. Subscriptions and Payment

4.1 Subscription Plans

Access to certain features of the Service requires a paid subscription. Subscription plans, pricing, and included features are described on our website and are subject to change with notice.

4.2 Billing

By subscribing to a paid plan, you authorize us to charge your designated payment method on a recurring basis (monthly or annually, as selected) using our third-party payment processor, Stripe. All fees are stated in U.S. dollars unless otherwise specified.

4.3 Taxes

You are responsible for any applicable taxes, duties, or levies arising from your use of the Service, unless we are legally required to collect and remit such taxes on your behalf.

4.4 Failed Payments

If a payment fails, we may suspend or terminate your access to the Service until payment is brought current. We will make reasonable efforts to notify you before suspension.

4.5 Refund Policy

All fees paid are non-refundable except as required by applicable law or as expressly stated in a separate written agreement with us. If you believe you have been charged in error, please contact us at bookteroapp@gmail.com within 30 days of the charge.

5. Free Trials

We may offer a free trial period for new accounts. At the end of the trial, your account will automatically convert to a paid subscription unless you cancel before the trial period expires. We reserve the right to modify or discontinue free trial offers at any time.

6. Cancellation and Termination

6.1 Cancellation by You

You may cancel your subscription at any time through your account settings or by contacting us at bookteroapp@gmail.com. Cancellation will take effect at the end of the current billing period. You will retain access to the Service through the end of your paid period.

6.2 Termination by Us

We reserve the right to suspend or terminate your account and access to the Service, with or without notice, if:

  • You breach any provision of these Terms.
  • We are required to do so by law or a regulatory authority.
  • You engage in conduct that we determine, in our sole discretion, to be harmful to other users, the Service, or us.
  • Your account has been inactive for an extended period.

6.3 Effect of Termination

Upon termination, your right to access and use the Service will immediately cease. We may delete your account data in accordance with our data retention policy. We are not liable to you or any third party for termination of access to the Service.

7. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Service in any way that violates applicable local, state, national, or international laws or regulations.
  • Upload, transmit, or distribute any content that is unlawful, defamatory, obscene, harmful, fraudulent, or otherwise objectionable.
  • Attempt to gain unauthorized access to any portion of the Service, other user accounts, or related systems or networks.
  • Use automated tools, bots, scrapers, or scripts to access or interact with the Service without our express written permission.
  • Interfere with or disrupt the integrity or performance of the Service or its infrastructure.
  • Reverse engineer, decompile, or disassemble any part of the Service.
  • Resell, sublicense, or otherwise provide access to the Service to third parties without our written consent.
  • Use the Service to store or transmit malicious code, viruses, or other harmful software.
  • Impersonate any person or entity or misrepresent your affiliation with any person or entity.

8. User Content

8.1 Your Content

You retain ownership of all data, files, content, and information you upload, input, or create within the Service (“User Content”). By using the Service, you grant us a limited, non-exclusive, royalty-free license to store, process, and display your User Content solely as necessary to provide and operate the Service.

8.2 Content Responsibility

You are solely responsible for your User Content and represent that you have all rights necessary to submit it. You agree that your User Content will not violate any applicable law or infringe on the rights of any third party.

8.3 No Endorsement

We do not monitor, endorse, or take responsibility for User Content. We reserve the right, but not the obligation, to remove User Content that violates these Terms or that we find objectionable in our sole discretion.

9. Intellectual Property

9.1 Our Intellectual Property

The Service, including all software, design, text, graphics, logos, and other content provided by us (excluding User Content), is the exclusive property of Booktero or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws. You may not use, copy, modify, or distribute any part of the Service without our express written permission.

9.2 Feedback

If you submit suggestions, ideas, enhancement requests, or other feedback about the Service, you grant us a perpetual, irrevocable, royalty-free license to use such feedback without restriction or compensation to you.

10. Third-Party Services and Integrations

The Service may integrate with or link to third-party services, platforms, or tools (such as point-of-sale systems, payment processors, or calendar applications). These third-party services are governed by their own terms and privacy policies, and we are not responsible for their availability, content, or practices. Your use of any third-party service is at your own risk.

11. Downtime and Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to scheduled maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to notify you in advance of planned downtime. We are not liable for any loss or inconvenience caused by service interruptions.

12. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

  • THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS.
  • THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
  • ANY ERRORS OR DEFECTS WILL BE CORRECTED.
  • THE SERVICE OR ITS SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL BOOKTERO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, OR LICENSORS BE LIABLE FOR ANY:

  • INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
  • LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL.
  • COST OF SUBSTITUTE SERVICES.

ARISING OUT OF OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR LIABILITIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

14. Indemnification

You agree to indemnify, defend, and hold harmless Booktero and its officers, directors, employees, affiliates, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

  • Your use of the Service.
  • Your User Content.
  • Your violation of these Terms.
  • Your violation of any applicable law or third-party rights.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.

15.2 Informal Resolution

Before initiating any formal legal proceedings, you agree to contact us at bookteroapp@gmail.com and attempt to resolve any dispute informally for at least 30 days.

15.3 Arbitration

If informal resolution fails, any dispute arising out of or relating to these Terms or the Service shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association (AAA), conducted in English. The arbitration shall take place in Maryland. The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

15.4 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted solely on an individual basis and not as part of a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.

15.5 Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent unauthorized use of the Service or infringement of intellectual property rights.

16. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our data practices.

17. Changes to These Terms

We reserve the right to update or modify these Terms at any time. When we do, we will revise the “Last Updated” date at the top of this page. For material changes, we will provide additional notice, such as an email notification or prominent notice within the Service. Your continued use of the Service after any changes take effect constitutes your acceptance of the updated Terms.

If you do not agree to the revised Terms, you must stop using the Service and cancel your account.

18. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it enforceable.

19. Entire Agreement

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Booktero regarding your use of the Service and supersede all prior or contemporaneous agreements, understandings, and representations.

20. Contact Us

If you have any questions about these Terms, please contact us:

Booktero
Email: bookteroapp@gmail.com
Website: https://booktero.com
Mailing Address: 7209 Lancaster Pike, Suite 4- 1121, Hockessin, DE 19707

These Terms and Conditions were last reviewed on 3/31/2026.